FAQ
Got questions?
Frequently asked. 🐾
Everything you need to know about our treats, orders, and shipping.
The Treats
What's actually in your treats?
Real, recognizable ingredients — and that's it. Things like rolled oats, peanut butter, pumpkin, berries, banana, and honey. No fillers, no artificial preservatives, no mystery ingredients. If you can't pronounce it, it's not in our treats.
How long do the treats last?
Because we use real ingredients with no artificial preservatives, our treats are best enjoyed within 2-3 weeks of opening. Store them in a cool, dry place or in the fridge to keep them fresh longer.
Are your treats safe for all dogs?
Our treats are made with dog-safe, wholesome ingredients. That said, every dog is different — if your pup has allergies or sensitivities, check the ingredient list on each product. When in doubt, consult your vet.
Where are the treats made?
Every batch is made fresh in small batches in Lafayette, Louisiana. 🐾
Orders & Shipping
How fast do orders ship?
Because everything is made fresh in small batches, please allow a few business days for us to bake, package, and ship your order. You'll get a tracking number as soon as it's on its way.
Do you offer local pickup?
Yes! If you're in the Lafayette area, you can find us at local markets and events, or reach out to arrange pickup. Follow us on Instagram @peppers.pantry.llc for where we'll be next.
Do you ship nationwide?
We do! We ship across the United States so dogs everywhere can enjoy small-batch treats made with love.
What's your return policy?
Because our treats are a fresh, consumable product, we can't accept returns. But if something arrives damaged or there's an issue with your order, email us right away and we'll make it right. 🐾
Community & Wholesale
What is Pepper's Pack?
Pepper's Pack is our community — free monthly dog meetups, quarterly events, and a space for dog moms who actually get it. Follow along on Instagram to join the next one.
What is Treat Snob Club?
It's our membership for our most loyal dog moms — 15% off forever, free shipping, exclusive drops, first dibs on events, and more. Founding Member spots are limited. Check the Treat Snob Club page for details.
Do you sell wholesale?
Yes! We'd love to get our treats into local shops, coffee spots, and boutiques. Head to our Partner With Us page or email us to start the conversation.
Can my business collaborate with you?
Absolutely. Whether you want to host a Pepper's Pack meetup, sponsor an event, or co-create something fun — we're always open to working with local businesses. Visit our Partner With Us page to apply.